Systems Implementation Manager
Position Overview:
The Implementation Manager, Systems oversees the development and implementation of new systems and digital health technology solutions of Community Behavioral Health's Member Solutions department.
The Implementation Manager will lead Team Leaders in developing, implementing, evaluating, and sustaining new systems and technology solutions to enhance the overall member experience.
The Implementation Manager is responsible for building and maintaining relationships with internal and external customers, identifying needs and priorities, and working with cross-functional teams to deliver effective, data-driven solutions that address members' needs in alignment with the organization's strategic goals and initiatives.
Core Expectations:
Community Behavioral Health (CBH) will hold each employee accountable for the following expectations which align with our mission, vision, and corporate code of conduct.
Perform key responsibilities as detailed in this job description in a dependable, responsible, and positive manner, consistent with all state and federal guidelines.
Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately serve the needs of stakeholders, members and their families.
Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost effective manner.
Promote and manage diversity and acceptance within CBH and with all members and stakeholders by honoring and respecting their individuality, dignity and rights.
Offer suggestions and develop solutions to help promote effective and efficient work processes and innovative programs.
Actively participate in required meetings and complete all mandatory trainings.
Maintain high levels of advocacy and member confidentiality to ensure the success of CBH and our mission.
Assist in assuring both internal and external program integrity by being alert to and reporting suspected instances of provider and employee fraud, waste or abuse.
Essential Functions:
Oversee the implementation of new systems, digital health technology solutions, and processes across the organization, ensuring that they align with the organization's strategic goals and meet user needs, including the member portal.
Work closely with cross-functional teams, including informatics, to ensure that systems and processes are fully integrated with the organization's electronic health record (EHR) and comply with interoperability requirements.
Manage project timelines, resources, and budgets to ensure timely delivery of projects within scope and budget.
Identify and mitigate risks associated with system implementations, working with stakeholders to develop mitigation plans as needed.
Develop and maintain project plans, documentation, and status reports, providing regular updates to stakeholders.
Ensure that all systems are configured to meet organizational needs, and that all users are trained on how to use them effectively.
Establish and maintain relationships with vendors and partners, ensuring that they deliver on their commitments.
Provide regular progress reports to the Director of Member Solutions and other stakeholders, highlighting project milestones, risks, and issues.
Lead, coach, and mentor team leaders and other team members, fostering a culture of high performance, continuous improvement, and collaboration.
Stay up-to-date on industry trends, best practices, and emerging technologies related to system implementations and interoperability.
Position Requirements:
Education:
Bachelor's degree required, Master's degree preferred.
Degree in social services, healthcare/business administration, human-centered design, or a related field preferred.
Relevant Work
Experience:
3
years of experience in a related field with at least 2 years of experience in a leadership role.
Experience in social services, behavioral health, and/or public health preferred.
Experience in project management, nonprofit management, and/or healthcare management preferred.
Experience in human-centered design, digital health, and/or implementation science preferred.
Skills:
Proven ability to lead cross-functional teams to deliver innovative solutions Strong analytical and strategic thinking skills, with the ability to analyze data and make data-driven decisions Able to support and provide assistance to multiple people at one time Strong proficiency with MS Office, specifically Word and Excel Strong verbal and written communication skills Strong customer service skills Ability to produce quality work in a fast-paced environment Strong organizational, prioritization and time management skills Excellent interpersonal and collaboration skills Ability to develop creative solutions to challenges Excellent time management and prioritization skills and ability to multi-task Compliant with HIPAA regulations Core Competencies:
Teamwork and Collaboration:
Build and sustain relationships with co-workers and stakeholders and support efforts and deliverables.
Encourage unity and help remove barriers to productivity and success.
Respect:
Treat each other and our members and stakeholders with respect and sensitivity, recognizing the importance of diversity.
Member Centric:
Focus on the needs of our members by providing value-added services, promoting strong relationships and going beyond basic expectations to achieve the best possible outcomes.
Honesty and Integrity:
Be open and honest in all we do.
Maintain the highest level of integrity at all times.
Commitment to Service Excellence:
Challenge ourselves to be forward-thinking and committed to providing total member and stakeholder satisfaction, first-in-class service and high quality, innovative programs.
Compassion and Empathy:
Demonstrate a deep appreciation for another's situation and point of view.
Pay attention to emotional cues, listen effectively and show an exceptional level of caring about each person's perspectives and circumstances.
Problem Solving:
Build and implement logical solutions to resolving challenges/issues by using individual knowledge and experience while taking resources, constraints and CBH values into consideration.
Initiative and Self-Directed:
Proactively manage time and resources in a way that ensures that all work is done in the most efficient manner while identifying and implementing initiatives without interventions from co-workers, supervisors or stakeholders.
Flexibility and Adaptability:
Adjust approaches and behaviors in order to meet the constantly changing environment head-on and accomplish CBH and individual goals.
Strive to adapt to, accept and embrace change within areas of responsibility.
Communication:
Effectively and appropriately share thoughts, ideas and information - both written and oral.
Respectfully listen to co-workers and stakeholders to gain a full understanding of issues/situations.
Philadelphia Residency Requirement:
The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.
Covid-19 Vaccine Requirement:
The safety and PI227646419 Recommended Skills Adaptability Analytical Behavioral Medicine Business Administration Business Process Improvement Coaching And Mentoring Estimated Salary: $20 to $28 per hour based on qualifications.
The Implementation Manager, Systems oversees the development and implementation of new systems and digital health technology solutions of Community Behavioral Health's Member Solutions department.
The Implementation Manager will lead Team Leaders in developing, implementing, evaluating, and sustaining new systems and technology solutions to enhance the overall member experience.
The Implementation Manager is responsible for building and maintaining relationships with internal and external customers, identifying needs and priorities, and working with cross-functional teams to deliver effective, data-driven solutions that address members' needs in alignment with the organization's strategic goals and initiatives.
Core Expectations:
Community Behavioral Health (CBH) will hold each employee accountable for the following expectations which align with our mission, vision, and corporate code of conduct.
Perform key responsibilities as detailed in this job description in a dependable, responsible, and positive manner, consistent with all state and federal guidelines.
Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately serve the needs of stakeholders, members and their families.
Assure adherence to CBH policies and procedures so that all work is of the highest quality and delivered in the most culturally competent and cost effective manner.
Promote and manage diversity and acceptance within CBH and with all members and stakeholders by honoring and respecting their individuality, dignity and rights.
Offer suggestions and develop solutions to help promote effective and efficient work processes and innovative programs.
Actively participate in required meetings and complete all mandatory trainings.
Maintain high levels of advocacy and member confidentiality to ensure the success of CBH and our mission.
Assist in assuring both internal and external program integrity by being alert to and reporting suspected instances of provider and employee fraud, waste or abuse.
Essential Functions:
Oversee the implementation of new systems, digital health technology solutions, and processes across the organization, ensuring that they align with the organization's strategic goals and meet user needs, including the member portal.
Work closely with cross-functional teams, including informatics, to ensure that systems and processes are fully integrated with the organization's electronic health record (EHR) and comply with interoperability requirements.
Manage project timelines, resources, and budgets to ensure timely delivery of projects within scope and budget.
Identify and mitigate risks associated with system implementations, working with stakeholders to develop mitigation plans as needed.
Develop and maintain project plans, documentation, and status reports, providing regular updates to stakeholders.
Ensure that all systems are configured to meet organizational needs, and that all users are trained on how to use them effectively.
Establish and maintain relationships with vendors and partners, ensuring that they deliver on their commitments.
Provide regular progress reports to the Director of Member Solutions and other stakeholders, highlighting project milestones, risks, and issues.
Lead, coach, and mentor team leaders and other team members, fostering a culture of high performance, continuous improvement, and collaboration.
Stay up-to-date on industry trends, best practices, and emerging technologies related to system implementations and interoperability.
Position Requirements:
Education:
Bachelor's degree required, Master's degree preferred.
Degree in social services, healthcare/business administration, human-centered design, or a related field preferred.
Relevant Work
Experience:
3
years of experience in a related field with at least 2 years of experience in a leadership role.
Experience in social services, behavioral health, and/or public health preferred.
Experience in project management, nonprofit management, and/or healthcare management preferred.
Experience in human-centered design, digital health, and/or implementation science preferred.
Skills:
Proven ability to lead cross-functional teams to deliver innovative solutions Strong analytical and strategic thinking skills, with the ability to analyze data and make data-driven decisions Able to support and provide assistance to multiple people at one time Strong proficiency with MS Office, specifically Word and Excel Strong verbal and written communication skills Strong customer service skills Ability to produce quality work in a fast-paced environment Strong organizational, prioritization and time management skills Excellent interpersonal and collaboration skills Ability to develop creative solutions to challenges Excellent time management and prioritization skills and ability to multi-task Compliant with HIPAA regulations Core Competencies:
Teamwork and Collaboration:
Build and sustain relationships with co-workers and stakeholders and support efforts and deliverables.
Encourage unity and help remove barriers to productivity and success.
Respect:
Treat each other and our members and stakeholders with respect and sensitivity, recognizing the importance of diversity.
Member Centric:
Focus on the needs of our members by providing value-added services, promoting strong relationships and going beyond basic expectations to achieve the best possible outcomes.
Honesty and Integrity:
Be open and honest in all we do.
Maintain the highest level of integrity at all times.
Commitment to Service Excellence:
Challenge ourselves to be forward-thinking and committed to providing total member and stakeholder satisfaction, first-in-class service and high quality, innovative programs.
Compassion and Empathy:
Demonstrate a deep appreciation for another's situation and point of view.
Pay attention to emotional cues, listen effectively and show an exceptional level of caring about each person's perspectives and circumstances.
Problem Solving:
Build and implement logical solutions to resolving challenges/issues by using individual knowledge and experience while taking resources, constraints and CBH values into consideration.
Initiative and Self-Directed:
Proactively manage time and resources in a way that ensures that all work is done in the most efficient manner while identifying and implementing initiatives without interventions from co-workers, supervisors or stakeholders.
Flexibility and Adaptability:
Adjust approaches and behaviors in order to meet the constantly changing environment head-on and accomplish CBH and individual goals.
Strive to adapt to, accept and embrace change within areas of responsibility.
Communication:
Effectively and appropriately share thoughts, ideas and information - both written and oral.
Respectfully listen to co-workers and stakeholders to gain a full understanding of issues/situations.
Philadelphia Residency Requirement:
The successful candidate must be a current Philadelphia resident or become a resident within six months of hire.
Covid-19 Vaccine Requirement:
The safety and PI227646419 Recommended Skills Adaptability Analytical Behavioral Medicine Business Administration Business Process Improvement Coaching And Mentoring Estimated Salary: $20 to $28 per hour based on qualifications.
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