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Zone Assistant

Description
Position Summary
The Personal Training Zone Assistant will support day-to-day operations of The Zone by partnering with the entire Personal Training team. They will ensure payments are processed correctly, all clients are scheduled, and required documentation is up to date. The Zone Assistant will greet all members in a friendly and enthusiastic way as they enter The Zone.
Job Duties and Responsibilities
Welcomes each member and ensure they complete all necessary forms
Works with PT staff to ensure accurate information and member service plans
Collects and processes payments as needed
Works with Personal Trainers to ensure accurate scheduling of members
Manages member scheduling through confirmation calls, connecting with missed appointments and rescheduling
Serves as an ambassador to members and team member to promote Life Time programming and services
Partners with PT Manager to be a liaison for outreach for the Zone and its services
Assists on all outreach events such as finding staff to work the event, collaborating with marketing on what should be incorporated within the event and gathering data to follow as designated
Manages inventory of any outreach materials within the marketing kit including shaker bottles, collateral, easels, banner-up, table cloth, etc.
Position Requirements
High School Diploma or GED
Experience in health club or personal training
6 months of experience working in a customer service or administrative setting

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