Customer and Retail Support Representative


Candidate will be responsible for providing effective customer service for all internal and external customers by answering customer phone calls, communicating with field staff, generating reports, data-entry and a variety of other office duties.

Position Requirements

Duties & Responsibilities

  • Resolve field employee and customer issues via phone and email
  • Ensures a timely and professional response to incoming calls
  • Advise on company information related to field operations
  • Administrative tasks - filing, scanning, copying
  • Data entry of order information into company database and other reporting systems
  • Effectively maneuver through multiple system screens, utilize available department tools/information and requesting assistance as needed.

Knowledge, Skills, and Abilities

  • Excellent verbal and written communication skills with an ability to work with all levels of staff and management
  • Strong analytical problem-solving abilities
  • Ability to multi-task and prioritize
  • Self-starter, proactive
  • Good interpersonal skills
  • Attention to detail and accuracy in work
  • Service-oriented with a history of building excellent customer relationships
  • Ability to work in a team environment as well as independently

Experience and Credentials

  • High School Diploma
  • Associates or bachelor s degree preferred
  • One year customer service and/or administrative experience minimum
  • Retail experience preferred
  • Strong computer skills including proficiency with Microsoft Word, Excel, Outlook, and web-browsers

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